Retention Services

Retain more customers with research and experimentation

Uncover the solution for optimizing post-purchase flows, bundles, subscriptions and upsells to increase average order and lifetime value for your brand.

The Problem

Acquiring customers but watching churn and costs completely wipe out your profit margins?

That’s the unfortunate reality for many DTC brands.

They spend all their time and energy building a great product, generating interest and getting customers but excessive costs mean they’re barely turning a profit.

They start to wonder what the big brands are doing differently that allows them to spend more to acquire customers and still generate solid returns.

The truth is, the big brands are following a different playbook. They’re building systems to make each customer worth more rather than focusing exclusively on getting more of them.

Higher lifetime value means higher profit margins and more room to spend on marketing, allowing them to outspend their competitors and gain market share.

Do you want to build a system to do the same for your brand, but you’ve got no idea where to start?

Then keep reading, because we’re going to give you the complete playbook for you to implement yourself.

The Solution

A predictable system for turning one-time
customers into lifelong advocates

It’s crucial to understand not just who your highest value customers are, but why they are and most importantly how you can create more of them.

It’s the difference between a brand that barely breaks even and a brand that can quite literally print profits on demand.

The only way to gain that understanding is to go directly to the source - survey customers, perform research and analyze trends to generate insights.

Those insights form the foundation of statistically valid experiments that increase products per order, average order value and returning customer rate.

As a result you’ll see significantly higher profit margins and have more capital you can reinvest to grow your brand and outpace your competitors.

That’s exactly why we created the R.O.C.K.E.T Framework - and why we want to show your brand how to implement it.

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A free, personalized roadmap for your brands growth

Introducing the R.O.C.K.E.T Framework

Our proprietary six-step process to take your brand to new heights
using strategic research and data-driven experimentation

Research

Perform research to understand exactly why customers buy from you and more importantly why they don’t.

Observe

Identify issues, ideas and theories based on the research then investigate and brainstorm potential solutions.

Calibrate

Meet with the entire team to prioritize potential solutions, define business objectives and develop a roadmap.

Kickstart

Combine multiple low risk observations into a set of large scale changes for rapid improvement and learning.

Experiment

Develop and run focused experiments to validate hypotheses, implement the winners and gather customer insights.

Translate

Analyze past research, observations and experiments to identify trends and areas of improvement for your brand.

We’re giving away the complete roadmap for growth

Unlock your brands potential with a FREE custom Growth Strategy. Our team will combine 3 types of research to generate 80+ recommendations to improve your metrics across acquisition, conversion, and retention channels.

But that’s not all — we’ll take it a step further by gathering everything you need to implement the top 4 recommendations yourself (designs, copy, mockups, etc.) and building a 90-day kickstart roadmap to guide you through the process.

And lastly — if you like the strategy — we’ll even offer to implement the changes for you on a trial basis and increase your revenue by 10% or more in 30 days or less.

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The “competition” would charge
$4k+ but with us it’s free

Just a handful of our most successful partners

Growth Labs partners primarily with 7/8-figure DTC brands, but we’ve
been known to take on a passion project from time-to-time.

Olsa Tools
46.4% Revenue
Olsa Tools

tools & organizers

Olsa Tools partnered with us to perform research and experiments with the goal of turning more website visitors into long-term customers.

Chinook Seedery
34.6% Revenue
Chinook Seedery

sunflower seeds

Chinook had a great product, but their wasn't converting. We helped them revitalize their website and increase sales dramatically.

Haven Tents
+36.8% Revenue
Haven Tents

tents & accessories

Haven Tents' team came to us with a problem: they were getting traffic, but having trouble converting that traffic into paying customers.

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